These guidelines are designed to support practices through the implementation of You and Your General Practice (YYGP), which was introduced and agreed as part of the 2025/26 GP contract.
You and Your General Practice describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments). YYGP also describes how patients and their representatives can give feedback or raise concerns.
GP practices are required to have shared a link to the NHS England YYGP document on their practice website home page no later than 1 October 2025. Practices may also wish to link to their Integrated Care Board’s (ICB’s) contact information from their websites. YYGP will also be made available in different languages on the NHS England website.